Support
Help & FAQ
Quick answers for donors. Still stuck? Email info@uccfug.org.
How do I reset my password?
Use the forgot password page. Enter your email and follow the link we send. Signed-in donors can also change password in Settings → Security.
Where are my receipts?
Open Receipts in your portal to download individual receipts or an annual giving summary (PDF via print, plus CSV).
How does Mobile Money work?
Choose Mobile Money at checkout. We send a monthly reminder to the number on your profile. Update your number under Profile if it changes.
How do I cancel my monthly pledge?
Go to Subscription and select Cancel pledge. Card pledges stop future automatic charges through Flutterwave.
Can I give anonymously?
Yes. Set public recognition preferences in Settings → Privacy.
What are accountability reports?
Each month we publish how gifts were used. Read them on the Impact page in your portal.
My card payment failed — what now?
Visit Subscription or Settings → Billing to retry payment or update your card on file.
How do I export or delete my data?
In Settings → Data, download a JSON export or request account deletion. See our Privacy Policy.